Resume

Experience

JPMorgan Chase & Co.

Lead Content Designer, June 2025–present

  • Lead content design across a portfolio of digital payment experiences serving 60+ million customers, including credit card, business lending, and bill payments.
  • Partner with product, design, engineering, legal, and accessibility teams to translate business, technical, and regulatory requirements into clear customer experiences.
  • Review early-stage content across the portfolio, help establish shared standards and patterns, and mentor new content designers.
  • Defined key content considerations for a modernization effort spanning 20+ payment flows, evaluating automation opportunities and surfacing governance considerations that affected the feasibility of rapid content migration.

Senior Content Designer, July 2022–May 2025

  • Led content design for digital credit card payments from discovery through delivery, improving clarity in high-volume flows in consumer and business contexts.
  • Identified and resolved gaps between system behavior and UI content, mitigating risk where language could misrepresent how payments function.
  • Developed design rationales to resolve ambiguity and competing viewpoints, documenting assumptions, tradeoffs, and implications to guide team decision-making.
  • Partnered with UX researchers to interpret findings and apply insights to content and interaction decisions, strengthening alignment with customer mental models.
  • Designed and delivered content for a new credit card payment experience in Chase’s mobile credit card payment flow (50 million users).

Independent Editor & Digital Designer

Freelance, December 2013–present

Provide editorial and digital design support to nonprofit, research, and educational organizations, including Frankfurt Zoological Society, Carnegie Corporation of New York, and Columbia University’s Community College Research Center.

Columbia University, Teachers College, Community College Research Center (CCRC)

Senior Digital Content Manager, March 2018–July 2022

  • Led web design and content strategy for a national higher-education research center, transforming a repository of 2,000+ research assets into an actively maintained resource for educators, college leaders, and policymakers.
  • Led a website modernization initiative, defining functional requirements and content structures and partnering with developers to create reusable components and efficient publishing workflows.
  • Served as a senior editorial partner to researchers, providing early writing support, editing high-profile publications, and contributing substantive analysis to research reports.
  • Managed the organization’s graphic designer and mentored junior communications staff, helping build organizational capabilities around design, usability, and digital communication.

Senior Editor and Web Specialist, February 2015–February 2018

  • Served as CCRC’s technical and creative lead for digital content, designing and developing microsites for large-scale research projects and conferences and delivering iterative improvements to the main website’s functionality, mobile usability, and accessibility.
  • Led email design and production across CCRC’s research portfolio, developing custom campaigns and establishing standards for digital communications.
  • Led requirements definition for outsourced digital projects, working with designers and developers to evaluate proposed approaches and scope solutions.

Associate Editor, May 2012–January 2015

  • Served as a lead editor for major research reports from manuscript development to final production.
  • Designed and built a microsite for a three-year research project, collaborating with a graphic designer to establish its visual identity.
  • Contributed to a website redesign and rebranding initiative, working with senior leaders and UX consultants to identify user needs, define functional requirements, and design solutions.

Assistant Editor, May 2010–April 2012

  • Edited publications and grant proposals for qualitative and quantitative social science research.
  • Wrote and managed web content and email communications, conveying complex academic findings in clear and accessible language.

Education

Teachers College, Columbia University
Graduate coursework in clinical psychology

Rutgers University
Bachelor of Arts, English and psychology

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