Resume – Amy Mazzariello

Experience

Lead content design for digital payment experiences across credit cards, business lending, and bill pay, driving clear, user-centered communication across high-impact journeys.
Partner with product, design, research, engineering, and legal to ensure content is accurate, informative, and responsive to technical and regulatory constraints.
Provide final content review for in-flight work across the team, elevating quality through actionable feedback and early risk identification.
Contribute to shared content patterns and standards across payment experiences, balancing consistency with context to ensure solutions reflect the needs of specific products and scenarios.
Present design work and recommendations to senior and executive stakeholders, building consensus around high-impact decisions.

Led content design for digital credit card payments from discovery through delivery, improving clarity in high-volume flows in consumer and business contexts.
Identified and resolved gaps between system behavior and UI content, mitigating risk where language could misrepresent how payments function.
Developed design rationales to resolve ambiguity and competing viewpoints, documenting assumptions, tradeoffs, and implications to guide team decision-making.
Partnered with UX researchers to interpret findings and apply insights to content and interaction decisions, strengthening alignment with customer mental models.
Designed and delivered content for a new credit card payment experience in Chase’s mobile credit card payment flow (50 million users).

Provide developmental editing, copyediting, proofreading, and manuscript support for nonprofit organizations and scholars in education, economics, and social sciences.
Design and build websites for nonprofit organizations and small businesses, ensuring clear, usable, and accessible digital experiences.

Led content strategy and digital design for a research organization, communicating complex qualitative and quantitative research through clear, usable digital experiences for policymakers, educators, and institutional leaders.
Spearheaded a redesign of the center’s primary website, improving information architecture, readability, and accessibility for a diverse, research-focused audience.
Partnered with developers to modernize content workflows and platform capabilities, enabling more consistent and scalable digital delivery.
Served as a lead editor for high-profile research publications, strengthening clarity and structure while preserving analytical integrity.
Managed a graphic designer; trained and mentored junior communications staff.

Served as CCRC’s technical and creative expert in digital content, designing and developing websites for long-running research initiatives and conferences.
Co-led website redesign and rebranding efforts in partnership with senior stakeholders and external UX consultants, contributing to user needs definition, technical requirements, and content standards.
Improved consistency and quality across web and email channels by establishing clearer content structures and workflows.

Edited and produced research publications.
Designed and managed digital content to support research dissemination, including project-specific microsites and email communications.
Partnered with researchers and designers to adapt technical material for broader audiences.

Edited and formatted publications and grant proposals involving qualitative and quantitative social science research.
Wrote and managed web and email content conveying complex academic findings in clear, accessible language.
Coordinated publication production with authors, designers, and printers to meet deadlines and maintain quality standards.

Teachers College, Columbia University
Graduate coursework in clinical psychology

Rutgers University
Bachelor of Arts, English and psychology

Developmental Education: An Introduction for Policymakers
Elizabeth Ganga, Amy Mazzariello, & Nikki Edgecombe (February 2018)