About me

I’m the person you need on the team when you can’t afford for your digital product to say one thing and do another.

I started my career as a research editor and content strategist at the Community College Research Center at Teachers College, Columbia University. For 12 years, I worked closely with researchers studying how community colleges serve students, editing major research reports from early drafts through publication and shaping the digital systems through which that work reached educators, college leaders, and policymakers. I also coauthored research on topics ranging from developmental education to large-scale institutional change.

That experience fundamentally shaped how I approach content design. Content design isn’t just about making the words clearer or more friendly. It means interrogating what’s being said to make sure it holds up, recognizing what assumptions are being made, anticipating how different readers might interpret a piece of content, and being cautious about what claims you make.

Now, I bring that same editorial discipline to digital products. At JPMorgan Chase, I work on payment experiences where any gaps between what a system does and what an interface implies can have real consequences for customers and their money. My work often involves identifying those gaps and resolving them with language that is rigorous, precise, and defensible.

I’m less interested in eliminating complexity than in helping users navigate it. Financial systems often have a baseline level of complexity that is irreducible. My job is to make that manageable for millions of users with different goals and contexts.