Resume – Amy Mazzariello

Experience

Lead content design for digital credit card payments through the full development cycle—including discovery, concepting, prototyping, delivery, and visual QA—improving clarity and accessibility in a complex and high-volume product ($1.12 billion in payment volume, 13.3 billion transactions per year).
Identify and address customer pain points in partnership with UX designers, researchers, product owners, and engineers.
Facilitate the development of design rationales using a data-driven approach to guide decision-making and promote alignment among cross-functional partners.
Collaborate with cross-product teams to ensure coherence and consistency throughout the Chase digital experience.
Designed and delivered content to introduce and enable split tender capabilities within Chase’s one-time mobile credit card payment flow, anticipated to impact 50 million customers.

Provide developmental editing, copyediting, proofreading, and manuscript submission preparation for nonprofit organizations and scholars in education, economics, and social sciences
Provide web design and front-end development services for nonprofit organizations and small businesses

Led CCRC’s web design and content strategy, evolving the center’s website from a dense and difficult-to-navigate repository for academic research to an engaging experience for a broader audience, with easy-to-digest information and resources for community college practitioners and policymakers.
Spearheaded a technological modernization of the CCRC website, streamlining back-end workflows for CCRC communications staff and facilitating the integration of new features and design improvements.
Managed day-to-day content production across multiple websites, ensuring effective and timely communication of research findings and commentary.
Oversaw brand development and creative work in a variety of digital and print formats.
Served as a lead editor for high-profile research publications and acted as a resource for writers during manuscript development, improving publication quality and readability.
Cowrote policy briefs and research reports geared toward educators and other community college practitioners.
Managed a graphic designer; trained and mentored junior communications staff, fostering a collaborative and growth-oriented team environment.

Served as CCRC’s technical and creative expert in digital content, designing and developing microsites for several long-term research projects and research conferences and delivering iterative enhancements to the design and functionality of the center’s main website.
Led email marketing design and strategy.

Designed and developed a microsite for a three-year research project, working with a graphic designer to establish distinctive branding to promote project visibility.
Supported a major website redesign and rebranding initiative, collaborating with senior leaders and UX design consultants to identify user needs, technical requirements, and design solutions.

Edited and formatted publications and grant proposals for PhD-level qualitative and quantitative research in the social sciences.
Wrote and managed web content and email marketing campaigns, conveying complex academic findings in clear and accessible language.
Coordinated publication production, working with authors, designers, and printers to meet deadlines and maintain quality standards.

Teachers College, Columbia University
Coursework completed toward a Master of Arts in clinical psychology
2020–2022

Rutgers University
Bachelor of Arts, English and Psychology
2008

Developmental Education: An Introduction for Policymakers
Elizabeth Ganga, Amy Mazzariello, & Nikki Edgecombe (February 2018)